Password reset emails not getting sent.
PEI YUNING HCI
I do not recall making a password for this account, as I was just automatically assigned this user without ability to set my password, and when I try the forgot password function, I do not get sent the email. I have already paid the monthly scholar subscription, thus I do not understand why this does not work.
PEI YUNING HCI
It’s possible that the system doesn’t recognize my account as needing a reset, and thus not sending an email due to them not realising I do not actually have a password on the account.
Also, using google log in, which is supposed to bypass the password function, does not work for me, as when I try to log in with my email it indicates that my password is wrong??? Hopefully yall can fix this, I cant find the site I got the error on to take a screenshot, if things really cannot be fixed, can I just be informed on my own account's password, or the ability to reset the password or create a new one when my account does not have a password. Thanks!