Prevent log outs and going into sleep mode
under review
D
Danielle Ellis
PLEASE add a feature where a computer or device will not be permitted to go into sleep mode or log you out of mindgrasp etc when mindgrasp is recording a live lecture. I just lost 5 hours of notes because my computer timed out and mindgrasp did not save anything. NOTHING. Not cool. I lost everything. It doesn't save time if I have to babysit my devices. And I won't even get the time back that was used so it wasted me money also. Why didn't the live recording auto save?? If that is not a feature then it should be one as well. Really frustrated. I bought a bunch of time and totally wasted it.
D
Danielle Ellis
Honestly thank you so much. I thought I had lost my hours. Ty for letting me know and that really is helpful.
Mindgrasp Development
under review
Hi Danielle!
We really appreciate the feedback and want you to know that we are absolutely taking this into account as we continue to improve Mindgrasp.
Our records indicate that your hours were not wasted as they only get deducted from your account upon the recording successfully being stopped by you. Nevertheless, we understand that this was frustrating and have credited you a few more. Hope this helps in your learning.
Please do let us know if you come across any other issues at support@mindgrasp.ai
Thanks!